1 Bernd Teege46 Double booking 8 Sharonpowney Unfortunately the majority of people on the Forum are English speaking, so if you can translate I may be able to help. 1 Bernd Teege46 ave a double bookingwith the booking no. ***.have de guest informed that i have no room available and asked him ti find a new accmmodation. pleasee help the guest 8 Sharonpowney This is a Forum for discussions between business owners/managers. You need to contact the Help team at booking.com to be able to resolve this problem.One thing I try and do if I have the same problem is to try and find a similar accommodation in your local are and let the guest know of the new option. That way you can at least be helpful to the guest when you give them the bad news.