We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



guest no show up

guest canceled booking but booking.com charged me with commission what  can i do?  

1 Replies

Leandri Klopper

Hi Shekhajorija,

Thanks for the post.

This is an easy one. Booking.com will assume all was in order with the guest paying and showing up unless you mark it otherwise.

Here is a link on how to mark a guest as no show:How do I report a no-show?

Just remember, if the guest Cancelled (Eg. Cancelled it on the website) and you charged the guest already, then you do have to pay commission. If the guest didn't show up, whether they paid or not, you need to mark it as Not Paid/No Show and you may keep the full payment.

Hope this helps!

2 years ago