Guests breaking house rules (ie: smoking)
I had my first bad experience with a guest this past weekend. My apartment is non-smoking, yet when I returned I smelled cigarettes. Also, they fooled with my Nest thermostat and new heating system. And left a mess compared to all my other guests who treated my place with total respect. They wish to return in March. How should I handle this? With booking.com I don't believe I can stop them from reserving my place again or can I?
Any tips would be helpful. Merci beaucoup.