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Heating issues in winter for apartment

I am renting flats in the north of Spain and face time to time issues with some guests about the heating.

As we all know when the flat is close for few days it is quite hard to warm it in few minutes even more when the guest will only stay 1 night (weekend type for the saturday night).

We also use a wood and coal system to get the place warm and pre heat 2 hours before checkin and also have a gas heater with wheels (3000W power) for a extra heat that you may want in a specific room.

The point is the flat is big and some ppl expect us to warm it like a sauna. By law more than 18 degrees is the limit and most of the time we are arround 20 - 23 ... to say something as the system is with coal it is hard in some specific moments to get it warm or precise like gas or petrol ...

We usualy help the guest to use it or we do it ourselves (but have to access the unit and is a bit privacy issue) or he can freely use it and have enought wood and coal. Even tought some dislike the system and expect us to warm with electricity that is out of price in Spain. This week as it is a flat we even got a guest that bring his own electrical heater (nowdays quite powerfull and small) to feel like home but the bill for us.

We consider this a behavior from the guest and to be honest as in winter it may happen quite often we are quite lost on how to handle this kind of things.

Thanks for advice, ideas or even better solutions ;-)

3 Replies

3
cassid

Heating is essential like water.

You can specifiy no extra heating appliances to be used in the property except for those provided by the owner.

It needs to be warm, I have central heating on each day, all beds have electric blankets and I have spare duvets/blankets and a portable heater and this is just for bedrooms.

In winter time, my heating bill is normally €600 plus per 6 weeks or so , I get a few of these during the cold seasons but it's just part of doing business.

For an apartment, I would have the heat on for a short period everyday just to keep it warm.

8 months ago
2
Felipe

Hi,

I was expecting a more constructive or clever feedback ... if I have to consider 400 Euros / month to warm it is what I get from the bookings... on top of remembering you that we use coal and we have to manually add coal and clean daily the ash...

The idea of the electrical blanket is quite good but knowing Spain if the essential water that drink the guest on the bed fall on the blanket and he died I will get a lucky full pension entrance to the jail for life.

I will not complain too much as it will fix 2 things:

1) you finaly get off the guest (the one that troll you with the cold)
2) I will be warm in winter and fresh in summer and everything include (full pension) in the Jail (food and drinks for free for life)

Nevertheless we do prewarm 2hours before checkin ... we do have the portable heater with wheels (the 3000W unit with gas) ...

And I forgot to say that the duvets are all with more than 400gr / m2 ... and the last one that we purchase is 500gr / m2

Even without the heater, the windows open, without the electrical blanket these weight of feather is more than enough to keep someone warm (if healthy of course). I would like to remember that we are not a hospital, kids pension or 3rd age pension.

and we also know that the heater are normally switch off when sleeping time (23 to 8) to say something ... and this happen in many places.

So to get a guest complain about the cold at 6am because i just came back from his night shift is just a troll

8 months ago
2
Felipe

and I forgot to say that the guest that complain about the cold is the same without socks on his feets and without shoes ... or another one with the tong shoes ... Let say that walking arround the flat the whole day in underwear in winter may not be the best idea as well

8 months ago