I am the owner of an extremely quirky and unusual old Tavern Inn. It is an old building in need of restoration but not falling apart by any means. Being my family home it is covered in art and books. The rooms are themed for family members and so we keep them. We are not for everybody, in fact Im beginning to believe we are Marmite. My question: I have people stay here and shower me and my home with compliments. I have people wolf down my breakfasts and ask for seconds. I have had people ask me to join them for a drink and are quite jolly. We have had people whom behave badly, this also happens. But for the most part we have people whom seem very happy here, leave smiling and Then they write the most horrid and untrue reviews!
Don't get me wrong, we have had the odd mishap or mistake, we are only human, And I respect when people have real concerns, but why do people do it? why make stuff up like this? And why can't we respond with the truth and question their veracity?