How do I get a guest moved so I can close my account?
I have done Airbnb in two different cities for five years now. I NEVER had a bad experience. But, after hell with getting my payment options set up, I got my first guest to actually show up and she is a hot mess that I want out of my house. However I have now discovered that BDC has zero support for their hosts and I am stuck with her.
If you are interested as to why, it is in this paragraph - if not, sip to next paragraph... This woman arrived and got her pot out of her bag that she had smuggled into Mexico. I have no problems with pot but I have a huge problem that I am here on a visa as a guest in this country and if anything is tied to me that is illegal I can very easily be deported. And because I am in an area that has a few poorly paid police office, calling the police often means them having sticky fingers as they are "investigating" and taking everything they can carry. She arrived with no phone or computer. I have my landline as the phone number for my rental but she ask for my cell in case she got stranded somewhere and needed help and I stupidly felt sorry for her as she is older. (She is searching for a place to rent here.) She started giving all the property managers, taxi drivers, friends she meets...my cell number. I have had to play her secretary all week. Even after I repeatedly telling her NOT to give out my personal number she has continued to do so. Plus, I keep finding her in my personal area looking for things like a fingernail file (she said,) or at one point even letting herself into my area to see if my shower had more water pressure. I have listened to her on the phone tell one lie after another (said to one person her aunt was dying so she was here in Mexico trying to take care of her and needed money - not true as she has keeps telling me she has no family to help her when I tell her no to giving her a ride. She can pour on tears in a split second,) so I know she is a con artist. She dyed her hair in my bathroom getting stains all over the grout. She needs to go now but I have zero support removing her unless I want to pay to rebook her at a time is it is packed everywhere in town and I will be losing twice what I would make. The only open spots close are x4 times my home and are full villas.
So, back to quitting this nightmare site and going back to one where I can refuse a guest... I had another guest that booked before I could delete my account. (I now have marked all dates till 2020 as closed.) It will be a four day stay and again right in high season. I really really do not want to host this guest or ever have anything to do with booking.com ever again. I read they will charge transportation, extra costs, and phone calls? Am I looking at a $200 a day hit? Do they spitefully rebook people into the most expensive they have? What have others paid to cancel a guest?
Thank you all. Hoping this looney woman who has absolutely no internet presence, spilt at least eight credit cards out of her purse, says she was the first female surfer in CA, talks non-stop about her well to do family that invented the bandstand and were the first to put tuna in a can, leaves in peace and only with what belongs to her. It is awful to be punished for trusting what I thought to be a respected platform. Thank you in advance for your info!