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How to set up max number of guests

How to set maximum number of guests for apartment and prevent guests from booking for more people?

It is clearly stated on the rpoperty page that it has double bed and 2 single beds so can accomodate 4 people only. One xtra person can stay if OK about sleeping on sofa. So clearly said only 5 people max can stay but I got bookings for more than 5, guests do not want to cancel their booking. Please adice on further actions.

3 Replies
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Leandri Klopper

Hi there,

Thanks for the post.

This is my newest mission, to ensure my rooms are set up correctly. Our units can sleep 4 adults and then 2 children can sleep on the sofas, but they Have to be under the age of 12. So then when you get a booking for 4 adults and 2 teenagers, you let the client know that as per the Room they booked .. you can't allow that.

If they give you trouble, then you phone Booking.com and give them the Booking Number of that client and point out to the consultant that your room is set up (correctly) in a spesific way and the guest refuses to follow the rules. The consultant will then phone the guest to talk to them. That's what I think.

Best of luck, let us know how it goes!

2 years ago
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Natalia

Thank you Leandri !

I cntacted the guest 3 times explaining the situation -no reaction. Eventually I suggested a folded bed that I can arrange. Waiting for response.

2 years ago
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Leandri Klopper

Hey there,

Big pleasure!

Well maybe get the bed ready so long. But I do suggest making a point, if they arrive with the full group, that you have gone SO above and beyond to accommodate them considering they weren't easy to reach beforehands. At least that will make you look good, earn you a good review.

Let us know how it goes.

Keep well!

2 years ago