What means the below sentences?
Do you want to waive the no-show fee for this reservation? We'll let the guests know accordingly.*
Should I press Yes or No (No is already checked). At this point I am confused
I am owner and the guest has not shown. He has already phoned to me (just 3 days before arrival) and said that maybe not come(personal affairs). My booking policy is strict and he has already paid through visa/mastercard.