We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Over booked, first time using Booking.com need to cancel a reservation ASAP

Dear Partners,

 

I have a huge problem. I have one unit to much posted and cannot get it changed. In the meantime i am now overbooked and the guest arrives tomorrow. I need to cancel the reservation, the guest did it as a last minute booking but i do it have a room available. 

HELP

1 Replies
90 Views

9
Sharonpowney

You can use the Cancel button but this can take time as it will only email the customer. Best to try and phone them and most guests have a mobile number. If you can't get hold of them ring booking.com and try and get them to contact customer.

Given the situation it would be useful if you could do a search in the area and find them an alternative accommodation that you can suggest to them.

1 year ago