I really need help now. An agent had placed a guest inside the property, and later tonight someone was trying to ask me to check-in from booking.com. I didn't get notifications from pulse that I have a booking. So now I am overbooked. Can the guest get a full refund? Because if she won't get a refund she demands that I pay her tomorrow. And the credit card payment will take at least a mont to get to my bank account. If anyone knows what to do I would really appreciate it.