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Problem with maximum occupancy

On extranet, in property layout section I have put maximum occupancy of my apartment for 3 people, but every time somebody search on Booking.com it shows only maximum occupancy for 1 person.
How can I solve this problem? What do I need to change?

6 Replies

5
jaybeegee

check that you set up the bedrooms correctly and defined both the type of bed in each room and the number of guests per room.

7 months ago
6
Bandara Hotels…

If still can't solve, ask your account manager to recheck backend system for you.

7 months ago
1
Hotelkelayangbeach

Dear Booking.com

Here with, I want to inform you that our rooms have full already since December 10, 2018 until January 2, 2019. Please appologys me.

Thank you so much for understanding.

My best regard

Kelayang Beach Hotel

7 months ago
1
Hotelkelayangbeach

I looking for the email Booking.Com want to inform about our facility but I did'nt find it

please send to our email thank you.

7 months ago
6
Bandara Hotels…

Hotelkelayangbeach Please note that this community is to share knowledge between Booking.com partner. Therefore your request above, no one from Booking.com will be notify. You have to send email or use inbox tab on extranet to them.

7 months ago
1
Zoran Vitasovic

It can be changed in Calendar & Pricin section, bu changing 1 Guest and switching ON the selections for 2, 3, 4, 5 or more persons and adding some small amount on % or EUR to each of them. They will then be used on the site.

Please be aware that the update take up to 30 min.

6 months ago