We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Rates in calendar

When you set the rates in your calendar - does this include booking.com fees or is it the final advertised price?

1 Replies
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Janine7890

Hi Anthony.

Yes to both. The rate a guest will pay is the amount you set on the calendar, so you will pay b.c commission from this amount.

So you set €100, guest sees this as your rate and pays €100, you pay b.c commission from this.

If your agreement is like mine and they collect the money for you:

€100 paid by guest to b.c. In the month after guest stays, I receive (€100 - commission) from b.c

(before payout they send an invoice for commission, they deduct it from the gross amount then pay me the balance, I don't take action on this invoice, it is a paper trail for accounting).

I hope that gives help and not additional confusion : )

Janine

1 year ago