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Reservations not appearing in Extranet or Pulse

Hi

I keep receiving emails of reservations complete with booking reference number and when I login to Extranet or Pulse they do not show.

I'm worried because I'm not sure if I would have actually received a booking that is not showing up or else a booking is made and cancelled immediately.

When I try to send a message to booking.com it never goes through because even though I also have authentic booking references to quote my messages are always rejected.

Can anybody help please??

4 Replies

9
M Adamopoulou

Hi! Tania Farrugia and welcome to the forum.
It sounds like your issue would be best resolved from one of the booking.com support teams. You can reach out to them via your Extranet Inbox tab and send your request, or you can call your local BDC office.
Good luck...

Some settings like these could vary based on your calendar options, so please reach out to one of our support teams via your extranet inbox and they'll be able to provide advise based on your situation.
You can always call the support team or send them inbox message to change it for you.

7 months ago
9
M Adamopoulou

Sorry ignore “Some settings like these could vary based on your calendar options, so please reach out to one of our support teams via your extranet inbox and they'll be able to provide advise based on your situation.
You can always call the support team or send them inbox message to change it for you.” I over wrote.
Have a nice day.

7 months ago
2
Tania Farrugia

That's just it......the messaging system in extranet/pulse doesn't let you send messages unless you specify a topic/reference etc. As such I have no reference and so I can never send a message about an issue which is not generic.

Also, I tried calling my contact in Sicily. I was left waiting on the phone for ages and then gave up.

Contacting booking.com with a specific issue is pretty hard. It's all automated, which doesn't leave room for anything unusual to report.

Thanks for your suggestions.

7 months ago
9
M Adamopoulou

All this you are describing is very awkward. Even if a reservation is canceled you get a message but reservation doesn’t disappear it remains in reservations as cancelled. Try calling your local office maybe different hours when lines are not so busy. Maybe early in the morning.
Hope you solve your issue very soon.

7 months ago