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Risk-Free Reservation program

Hi everybody,

I am part of this Risk-Free Reservation program. As Bdc announced it, if your reservation is cancelled, Bdc will resell it and if they do not find any guest, then Bdc would have to pay you the full amount of reservation.

I have had cancellation not re-selled, but I haven't received any payment from Bdc, does anybody know if I have to request to be paid everytime a cancellation is not covered? or it should work automatically (that was my thougth...)

Thanks!!

7 Replies

9
M Adamopoulou

I am also part of Risk-Free Reservation program. I have had 2 cancellations for reservations in August.

Hope some partner can enlighten us in this matter..

Thanks Nikolas for posting...

5 months ago
9
M Adamopoulou

Nikolas,

In searching I found this.

Which rates are Risk-Free Reservations applicable to?

  • This is only applicable to a selected group of semi-flexible and non-refundable rooms and rates.
  • Only single-night reservations are eligible. If your property has a minimum length of stay of more than one night, you won't be able to join the programme for the moment.
  • We guarantee you’ll get paid – but the payment may take longer to arrive in your account than normal non-refundable rates.

Although my property has a minimum length of stay 2 days is eligible for Risk-Free Reservations???

I think I will send a message request to booking.com to give me explanations...

5 months ago
3
Nikolas Archanco

Thank you very much M Adamopoulou. I sent the question to Bdc anyway, it is not clear for me and I would like to understand the criteria with examples of my cancelled bookings..

5 months ago
9
M Adamopoulou

Nikolas, I called yesterday my local BDC office and they explained to me that only if in your Reservations details is a remark that reservation is Risk-free you are entitled to the benefits of Risk-free reservations. That refers mainly to your non-refundable rates.

Above all Risk-free Reservations are only eligible for single-night reservations.

Please give us your feedback... and have a good day...

5 months ago
3
Nikolas Archanco

Sorry M Adamopoulou, but I am still waiting a reply from Bdc....

5 months ago
9
M Adamopoulou

Don’t worry. I know that it takes time. I prefer to call most of the times.
Wish you well...

5 months ago
1
Ohjanie

I have had a cancellation for a 2 night stay and was told that it is under the risk free policy. Bdc have found a replacement for one of the nights but not the other. Now on my extranet account it says they don’t need to pay me for the other cancelled night.

l phoned up and asked if I would still get the money for the cancelled night but the person had no idea. I feel it is a very flawed policy and has far too many loopholes that Bdc can get out of.

I am going to opt out unless I do get the money for the cancelled night. I also feel that the whole risk free thing negates the idea of giving a cheaper, non-cancellable rate to guests. What is the point of offering a cheaper rate if they can cancel either anyway?

2 months ago