We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

room price not change, when update

Hi
since 2months I am having a issue with extranet price change,for example,

Actual price - X
Update to - Y
extranet shows me - X.....
Log out and Log in - Price change to Y

My problem is that I never see the price which is I am updating.. That bit confusing to manage multiple house under one property name,
There for I also wrote to booking.com,but this was not really help.Is there any one effected to this kind of problems? I tried to get a solution by resetting all the Chanel manger + Browser etc..
Any one to help me please??
Thank you
Lahiru

3 Replies
52 Views

8
pibomarco

You are updating prices via Chanel manager right? If you use chanel manager as far as I know you can not set prices in extranet. Contact your chanel manager support, if the information is sent to Booking.com when you set new prices. I use chanel manager for few years and never had this problem. Sometimes system can need more time, that new information is updated. Which chanel manager do you use?

2 years ago
1
Lahiru Abeysinghe

Hi Marco,

Thank you for your support.

At the moment I do not want to use any Chanel Manager.I used wix cms which is included with our website.But for sure My first updated is always booking extranet.although booking calendar is still my link to synchronize other cms.. I studied bit before writing on partner help page.As you said if I use a serious cms could solve the problem..

Thanks again for your time,

Lahiru

Le case di Lisetta - Perugia

2 years ago
8
pibomarco

I also use WIX website and their PMS and booking engine. As far as I know if you will want to use chanel manager also for WIX, "HotelRunner" is the only one at the moment that supports WIX and other OTA's. :)

Also if you change prices on Booking.com, on WIX the prices will not change. In WIX you must separatly set the rates.

2 years ago