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SMART TVs

Hi,

 Has anyone put Smart TVs in their hotel and if so have they had any issues?

What Brand

Any alternatives

 I am hesitant as I was advised by a salesman that Netflix could be a problem if the guest didn't sign out that the next guest could access their account and could cause an issue. Also someone leaving browsing history. 

Any information would be appreciated.

 

47 Replies

1
Samuel

We have apple tv devices in all rooms with an in-house (complimentary) Netflix account,

we had a user sign in to their own account only once or twice

1 year ago
3
Sonstbbs

I think a central system is better as you would have more control over it as Samuel mentioned. We offer free Wifi for guests and find that guests are happy to stream their own Netflix/Sky to their own devices if they have membership.

1 year ago
1
The Inn Keeper

We Put an LG smart TV in each room but the features are pointless as I also upgraded the Cable to a new system that has so many great easy features that no one uses the TV menu.

We have a site B&B account and request people not sign into their own. The cable has voice search, on demand and no Fox news as I don't want to pay for it with so many options of things to watch.

The TV has Netflix signed in, Youtube, and Plex Media server is set up... but no one uses them.

My advice, get a bigger 4K tv with the money you'd save by not getting a smart TV. But don't get a cheap TV.

1 year ago
1
Reservations

If you have a Netflix account for guests to use is it a commercial account or just one under the motel name?

Thanks

1 year ago
1
Samuel

Hi, in our particular case we have a Netflix premium account (which allows you to stream to 4 devices at once) we setup Apt 1 Apt 2 Apt 3 Apt 4 as users in the Netflix menu and instruct each guest to use the user that corresponds with the room. we also use a few MAG254 Boxes with Papiao IPTV membership (google it) for users who would rather flip through TV channels like they would do normally (with cable)

1 year ago
5
monet208

Can see the value for apartments but as a small hotel we do not offer this as most stays are one night and more concerned about getting wifi

1 year ago
2
Craigmoniecottage

I installed LG Smart TV's last year in one of my properties and as they have been so successfull will be installing them into all of my properties over the next 12 months. We live in a very rural area with exceptionally poor reception which meant we had to have digi boxes. These have been a real pain as guest get confused with the different TV controls/settings etc. whereas these LG Smart TV's offer so much more and are so easy to operate - even I can work them out and Guests love the Netflix and Internet facilities with them. Expensive - Yes - Worth the Money - Without a Doubt.

1 year ago
1
Info

We had to upgrade our televisions so went for a Samsung Smart in each room. Guests seem to love them and it is one less thing we have to worry about in regards to negative comments (although in saying that I'm sure we will get a complaint about them being Samsung and not being able to accept their device for whatever reason). The Smart TVs do allow guests to access music, internet, emails etc so that has to be a good thing.

1 year ago
7
pibomarco

I am planing to buy new smart TV's for my 4 bungalows that already have a netflix button on the remote control with a premium plan for Chalet 1, Chalet 2, Chalet 3 and Chalet Superior. The accounts will be automaticly logged in when they will access NETFLIX via TV directly.
In case if data would be stolen etc.. Netflix has a fast and quick support it would be easily to retain account back in a moment. I don't beleive this would happen though.

1 year ago
1
Aspen-lodge-motel

Interesting reading these. Rural NZ. We are concerned coming into winter months forking out a large sky bill every month as well as lease on tvs. We were looking to upgrade TVs to smart tvs with built in freeview add in a chromecast and dump SKY.

thoughts?

1 year ago
1
Njabulo

We do not have smart TVs but have satellite tv decoders with a lot of channels. I think it is a bit tricky using an establishment's Netflix account. Also you could be opening up your establishment to security vulnerabilities with a smart tv running android software

1 year ago
1
Stefdraper

Hi
We have smart tv's and we have also pit Amazon fire stick in other tv's. We have a dedicated Netflix account so guests can watch films etc and pin Locked our Amazon prime account so they can watch films but not order any.

1 year ago
2
Boschdal

I have not think about it before this discussion. We do have smart TV in the room but use as normal Tv.

1 year ago
1
Reservations

We have put smart TV's into the rooms and have problems with the guest using them. "too complicated" For the savvy user they log onto e-mail and their own Netflix account. no problem.

1 year ago
1
Apartment Jolie

Have a question...

I have Smart TV and have an option to use Netflix but i dont have netflix account...

I have in one hand (have netflix) and in the other i dont have (no netflix account)...

Let me say, I am NETFLIX ready...

So, can I click on option in my room description that I have Streaming service (such as Netflix) or not...

THANKS TO ALL :-)

Krešo

1 year ago
1
Roly

I've got one but I don't think many people realise it is, performance is very dependant on how good your WiFi is. An option is to add a ChromeCast to existing TVs or better still hire one out to Guests (non-commission-able extra).

1 year ago
1
Michael Hayes

Not so sure it's necessary. We have cable and many channels and that seems sufficient.

1 year ago
7
pibomarco

Jolie, I think not, well better not as a prevention, because some guests will be dissapointed who will think they can watch netflix. :)

1 year ago
1
Yves Ducommun

Hi,

I've just learnt from a guest that a good option is as follows:

  • get a strong wifi connection with a good coverage,
  • then buy Google Chrome cast streaming media player. Between 20-75USD depending on the type,

The good thing is you don't need a smart TV, as long as it has a USB port. It's easy to set-up and since it's rather small, either you secure it to your TV and you make it available at reception against a deposit, to avoid any mishaps...

Hope this helps.

Best regards / Yves

1 year ago
1
Innkeeper

We installed internet (google cast) tv's into the cabins three years ago. Eighty percent of my guests love it, mostly elderly guests have trouble figuring out how to connect to the tv's through their mobile devices. Often Tv's in 'other' cabins are activated for it seems to be difficult to follow the directions we provided.

1 year ago
1
Cbsuper8

I wouldn't recommend it unless you have enough bandwidth for all customers and a hardy router/WiFi setup with several repeaters during the busy times of the year. Imagine what can happen if even half of the guests are each consuming a 3 mb stream. Your guests would be complaining of slow or non-existent access. Those who bring their game systems would also see horrendous ping(the amount of time it takes for data to be sent and received) time. Most ISPs, unless you live in a major city, don't offer more than around 100mbps connections and even that can't be depended on. Customers who really need access to streaming content will be streaming anyway on their own PC and other video/media devices. Our hotel does have a few TVs that have streaming capability since this is becoming a common feature in newer units, but we don't advertise this to the customers.

1 year ago
2
Leina'ala

We're a small 25 rooms hotel located in a mountain resort town. Although the idea sounds appealing as an added amenity most of our guests spend time outdoors and are satisfied with regular cable.

1 year ago
1
Info

We have smart TVs in some of our holiday houses and would recommend, especially for winter guests.

1 year ago
1
Bryan

Our internet connection is very slow and expensive, so whilst we would love to have this available, sadly no.

We offer glorious ocean views instead, just lucky we are on The Great Ocean Road.

:)

1 year ago
1
Ballarat Eurek…

We have TCL smart TVs, which has a Netflix Button. Having a direct button is very important!

We have cable connected and tried 4 Netflix screens using at the same time would not slow down on NBN high boost plan.

BTW we charge $5 per stay for Netflix to new customers for now.

1 year ago
3
Torrdarach

We are lucky that we live in the Scottish Highlands and we do not have a good enough Wi-Fi to have all of these wonderful technical TVs. We have the standard 7 channels to watch. I am considering taking the TVs out of the rooms and having nothing at all! Any comments?

1 year ago
1
Ballarat Eurek…

@Torrdarach

You are lucky, guests coming for your views not for watching TVs. We here have lots windy/raining days and tradies after work to watch TVs.

1 year ago
2
Boschdal

If your guests are fine with this. I know if I go abroad I never touch the tv's. I can do that at home.

1 year ago
2
Boschdal

If your guests are fine with this. I know if I go abroad I never touch the tv's. I can do that at home.

1 year ago
7
pibomarco

We are not hosting just one type of guests you know. I once booked a more expensive hut just because it had also a jacuzzi, once there I didn't use it not even once.. It's always preffereable to have a wider offer of amneties/facilities.. Why not? competition is getting bigger and better from year to year.
TV's are good (for some or at least majority) such as in case of a really bad weather and some guests decide to stay in their room preffereably.. I think those kumbaya singing guests while holding hands and huging the trees are not in majority. :) I my 20 years of business I've got one guest (wookie) that complained about the TV being in the room (although in the description was noted that TV's are in the rooms).. And one Hara Krishna geusts requested on the time of booking if the whole TV can be removed from the room. I told them I can remove the remote control if they are not strong enough to hold their urges not watching a TV lol. I know it's not rigt.. but c'mmon. Anyway lots of guest doesn't watch TV on vacation.. They just don't watch it while TV is in the room.

1 year ago
1
Laraine

Hi all,

We have a smart tv in each room. We allow guests to access our Netflix account. We have not had any issues at all. Guests seem to really appreciate having access to Netflix.

(I like Netflix too).

thanks,

Laraine

1 year ago
1
Debbie

A wider offer of amenities is always better no matter if they use them or not. Lake Worth motel with 20 rooms, from petite studios, efficiencies with kitchen to 2 bedrooms units we have a few smart TVs and the guests who have accounts such as hulo, netflix etc Love it... Some guests love that we offer the football package thru Direct TV in our extended stay facility along with several Spanish stations, music a wide variety of things is better than nothing offered.

Some guests just like the noise..It keeps them calm....

1 year ago
1
Reservations

With a 25 room motel in regional Australia and Foxtel , we find that it is better to have a high quality TV and good wifi. We will be reducing our Foxtel subscription shortly as it does not offer enough value.

Running smart TV's without enough bandwidth will kill your internet connection particularly here in Australia until they get the NBN working properly.

A good model of TV's is the Samsung Hotel Series, https://www.samsung.com/us/business/products/tvs/hospitality/s/_/n-10+11+15pey1/ you can lock down the controls and volume etc. Also for install / upgrade is really good as you can set one TV up and then just clone it.

1 year ago
7
pibomarco

Nice, never thought about for those kind of TV's. Do you know aproximly the price range for those hotel TV's?

1 year ago
1
Laraine

Check on line and see what you can source.

Not sure which country you are in but we are in Australia and we purchased ours from the Good Guys.

You will need to check which size screen you need depending on the size of your room, etc.,

There iss a formula that you can use.

Laraine

1 year ago
7
pibomarco

Europe here. Size of the room doesn't really matter from my point of view.. The bigger the better lol. aprox 45" is good :) I use for myself 65" in 20 square meter room and still find it little bit to small lol.

1 year ago
1
Vacation

We find the wi-fi satisfies most guests streaming needs. We have two on property and guest have trouble switching between inputs often.

1 year ago
3
Ginascott57

We have a couple of smart TVs and not sure if they are appreciated or not, guests do not comment about them.

We did have one set of guests who had signed into their Netflix account and apparently left it loged in, other guests were using it and then one of the kids accidently logged out of it HA HA. The mother came over dmanding that I give her the password for the Netflix and I had to explain we don't have that facility and she would have to use her own account. She wasn't happy, but I never found out if the original guest had any issues with being forgetful.

1 year ago
2
Ericoutram

Tv s radios ,clocks ,flys climbing up the walls ,

all my tvs are old ones ,not smart,when I got them ranging from

free from the dump recycling ,,sony free 32cm

to a new Samsung ;(not smart)55cm 500$,

chomecast turns any old tv ,into smart tv for $60 bucks*****

yes complaining ,ya always gunna get it

*as I always say

when getting a shit stayer ,

its a numbers game

for ever one complaint,I get ten who say they really like cromecast

some people can’t get there heads around it

all good ,I’m a bit slow ,when I got it ,the first month or so

cromecast ,they watch what they watch on there phones or lap tops

yes pilbmarco,cbsupers,andyes ducommum comments

tech is moving along

smart phones

smart tvs(gromecast ,nomecast)

if ya with it or not

internet is for the young ,budget stayers ,and long stayers

rainny day option

again they cast from there ph s

muzic,movies ,dodos u tube

theyre all happy I’ve found with old tvs and cromecsat,

havnt had one complaint ,other than

a millionaire who commented that the internet

was slow in the cabin ,but ok in the main lodge,house

but he complained about a kiwi big breakfast that was free,

that I forgot the orange juice at breakfast, after he sat up allnight

with another quest drinking in the lounge and leaving potato chip all over the floor and beer cans on the coffee table , when he comes from his own a 600 a night place to mine at 50

yes internet may get slow but they’ll ok ok with it

they’ll tell you if it not working fast

I don’t worry it a free extra (wifi)

1 year ago
1
Info

We have smart TV's where guests can use their own netflix accounts.... some don't sign out but they soon realise when they get home and cant use it there... has never caused a problem. We have quite a few workers/long stay guests and they love having a different option.

1 year ago
1
Starhaven Retreat

We have Samsung Smart TVs in our rooms, which have been a hit with guests, we have added Apple TVs in each room which has made it much easier for guests to access our on demand movies. It has however made the smart functions on the TV less relevant.

1 year ago
1
Jo

We only have a small b and b but all our rooms have smart TV's. We have never had a problem at all. Very few guest use more that the freeview. We are on Exmoor and so perhaps the TV is not a major draw for our guests.

1 year ago
1
Stay

we have Hisense Smart TV's. Half the price of LG and do a great job. Find them online and save. Kill off Foxtel and put in netflix.

10 months ago
1
Reservations

I have used the Hisense in some of our rooms and a great TV at the price as well. We want o kill off Foxtel as well but can't find a way to roll NetFlix out at present as no commercial package. Would be interested to know how you do it.

10 months ago
2
Lucky Pete

Our current TVs use a USB style wifi set up but our next ones will be smart TVs running Netflix. When we built we ran LAN cable to the TV sockets but that was a waste of money.

One thing our guests really do like is that we also ran HDMI cables from the TV through the wall to another spot in the lounge. They are able to connect their own devices to the large screens and watch that day's GoPro footage etc.

9 months ago