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Unanswered Message

I have an 'unanswered message' in my inbox that I firstly marked as No Reply Needed and when that didn't work I sent a reply to the guest. It's still marked as unanswered and I'm concerned it if affecting my Reply status.

Anyone had this or know a way of dealing with it?

 

Thanks


1
Mariamaliasouza

I have the same problem. I tried everything and still it is marked as unanswered. Anyone can help, please?

1
Medutis

I'm having the same issue. The reservation was canceled and all messages are replied, but it still shows as unanswered.

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Noel O Brien

It is showing as two unanswered messages for us  which is wrong as the message's show that we have answered two message to  the guest's ,

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Noel O Brien

Also we had a very inaccurate review from a guest  some time ago , This guest named Michael even apologized to us when we contacted him and said how he made a mistake and meant the review for an Air B & B in Cork city ,  When i contacted Booking .com  i was very disappointed when they refused to delete it , We dropped from 9.0 to 8.9   and despite many good reviews since we seem to be stuck on 8.9  since ,