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Unanswered Message

I have an 'unanswered message' in my inbox that I firstly marked as No Reply Needed and when that didn't work I sent a reply to the guest. It's still marked as unanswered and I'm concerned it if affecting my Reply status.

Anyone had this or know a way of dealing with it?

 

Thanks

4 Replies

1
Mariamaliasouza

I have the same problem. I tried everything and still it is marked as unanswered. Anyone can help, please?

2 months ago
1
Sales

Same problem here… Any solutions?

2 months ago
1
Mariamaliasouza

Nobody answers us! Any idea how to connect to support about this?

2 months ago
1
Medutis

I'm having the same issue. The reservation was canceled and all messages are replied, but it still shows as unanswered.

2 months ago