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Welcoming international guests
How are you creating great experiences for your international guests?
Personal touch is the most important. I welcome all of them with a map and explain them in person how to get by in restaurants and cafes plus in buying souvenirs - cheaper. All of them appreciate my local tips and tricks where to buy and where to eat while i am drawing everything on the map.
Also each guest gets a souvernir on the check out ;)
interested to see other answers!
We always encourage them to talk to us about their country of origin, this always opens the door for a dialog and makes it easy to identify what they are looking for at the destination.
About 50% of our guests are from other countries. While usually 1 person in the party will speak English, we always make an obvious effort to speak slowly and clearly. We speak 3 languages here and guests usually prefer to communicate in English, since America is where they are on vacation. We also provide maps and information on things to do in the area to which most people appreciate our efforts.
Thanks everyone for sharing such valuable advice. Looking forward to seeing more great suggestions on welcoming international guests.
Hi, I have set up some binders entitled "how does it work at ... property name... ?" I have one in English and one in French. I put the basic info such as my infos (phone #, email) appliances, garbage, internet connection, nearby shops and supermarkets, my recommendations for restaurants, the Saturday market, before you leave... My guests find it very helpful instead of having stickers everywhere
and I have another binder with tourist info, maps, activities by themes, shopping...
I welcome my guests in person. They like to meet with their host. Being bilingual is a definite asset !
I have a washer, and I provide laundry soap. Think that international travellers have limited luggage and they will not carry around all kind of cleaning products, paper towel, toilet paper, body soap, shampoo. So finding these products on site is appreciated by the guests.
Hello , This always opens the door for a dialog , We speak 3 languages and guests prefer English , They like to meet with their host , Being bilingual is a definite asset , Our guest feel like home ,
This booking as been grate for me. I started hosting last year September and so far I have 9 positive reviews. How can improve more than I do?
I posted a few tips here and this one is really easy to use and create great experience to my international guests. Hope you find it usefull too.I have something like a small school blackboard. Prior guest arrival I write something as "welcome to my city" on language where the guest comes (google translate works just fine). I also draw the symbol of the city or the country where they come from. For example, if guests arrive from Paris I draw the Eiffel Tower, if guests are from New Zealand kiwi bird draw:). Guests are really happy and impressed with the attention. Try it and see:)!
From the moment the guest sends us their reservation, we make sure that we ask them if they have any special request.
Secondly, we ask them about their arrival time to assist us plan their check in. During the check in, one staff is assigned to a particular guest / group of guests to after them during their stay.
We usually have city maps (Kampala) as well as those for our country (Uganda). On the city maps, we highlighted the top 10 things guests can do and visit in one day for instance; visiting the city attractions, coffee shops, birding watching, and visit to the chimpanzee sanctuary and the Wildlife Education centre. When it comes to shopping, the popular coffee shop and souvenir shops are located on the same street.
When guests want to visit the shops, one of our very own Chief Experience Officers will accompany them or advise on the buying souveniors cheaper.
Most of our city hotels, some guests use them for one night or 2 nights on their way to the national parks especially the Bwindi Impenetrable National Park home to the mountain gorillas.
We learned from most of our guests that they don't know much about our country, and when they choose to come to our hotels, we ask them to recommend friends and families to visit us.
most of our guests are on transit i.e connecting flights, room silence,timely services,assured wake up calls and airport return without any traffic scare is a great plus. guests dread missed flights!
this is part of our quality assurance and checklist
We are in South America, and in Salto, a busy city but 6 hours away from the beach resorts and very farm oriented and historic because it is the last stop before a big dam on the river Uruguay.
We are the best small hotel - guest house in the city, but I don't have a Credit Card Terminal and don't know who to ask to get one.
Anyone has a suggestion, please write,
We have a very small Bed and Breakfast in British Columbia, Canada.
First - Wirthotel, we do not have a credit card terminal either as these are expensive. So we researched and found something called Square. It is convenient and easy to use, if you have an ipad or iphone. Look into that. Alternatively please let us hav your email address and we will send you details.
We ensure that the guests receive a welcome email from the get go, and we ask if they have any special needs or dietary requirements. We do not maintain minimum nights which our guests seem to really appreciate, as they are just passing through. We place all sorts of important information on restaurants, activities and things to do in the area as we have a very good "Visitor Information Centre". Since we are very interested to learn about other traditions, customs and nations we always invite our guests to sit with us if they would like and chat. Very interesting to get to know people and most guests enjoy this.
Try looking online for WORLDPAY, they except rental properties [there are some that do not] and get yourself an Online VIRTUAL Terminal Account.
Ask for the flat fee Account around 2 - 3% commission, they accept Amex, Visa, Mastercard etc, Just log into your online account and process the Guests Card, this system works well for when Guests book on the Telephone, you just take the card details and process the payment.
When you have been with them a while you might want to ask about the paid for platform, this has a trial option which lets you continue for free and gives you access to all of your payments and chargebacks.
Keith Spence Owner
Wirthotel - search for First Data Merchant Services. I suggest a GPS terminal, because they do not tie up a land line!
True. GPS terminal is the best and have an option for contactless payment too. I am using Worldpay.
I was with Worldpay Alasma - they became very expensive. So I moved to First Data; since then however many others have entered this field, so when my contract ends with First Data I shall search the field again - I already know alternative suppliers that are much less expansive.
I would also caution people to look for a trial period with any terminal - Worldpay insisted on moving to Ingenico terminals some years ago - I found them very unreliable. Part of my reason for moving to First Data was an offer of a Verifone GPS terminal - the type I had originally had with Worldpay.
I have found Verifone Vx680 terminals virtually 100% reliable, the Ingenico equivalent drop the signal regularly and caused me all sorts of problems...
We are from guwahati, Assam, India. We would love to welcome international guests at our house. Please help us how to get the tourist, vacationing people. First day treat will be free from our side. Any leads in this regard? Kumud Chandra Mazumdar, guwahati Assam India
First things first, contact Booking.com and orgnise a FREE Web Site, but make sure you have researched online a good and available name, Try to think big and outside the box, something easy to remember and something catchy may work best, www.assamrentals.com.
Make sure you choose a domain that ends in ".com" - do not be tempted to take a local ".in" domain, search engines always go from .com first when searching.
Contact Trivago at - https://hoteliersupport.trivago.com/hc/en-gb/requests/new and get yourself a proffessionl account, it costs around £300 a year and this will list your property and your contact details for direct bookings.
Next, get yourself a Skype account and subscribe to a Skype Phone Number located in New York USA or other Country that you desire to do the most Business with, costs around £100 a year with no fees or charges to pay, other than the annual renal fee of around £100 - TOP TIP skype telephone can be forwarded to other telephone numbers, such as your land line when you are not online, go to https://www.skype.com/en/features/online-number/
Next, contact your local and national tourist board, get yourself a free listing if possible, maybe make an account on Airbnb, Tripadvisor [Holiday lettings], Expedia.
Once you have done that, come back to this web site for more FREE STUFF
Thank you Keith for some brilliant ideas, I have recently registered with Booking .com and have had a few short stay reservations although no one have stayed as yet. Unfortunately I do not live in the same country as my rental property but have made arrangements for the property to be maintained after each guest leaves, so I am praying reviews from fort-coming guest will be helpful.
Far from the madding Crowd
Snap Myrna, I too live abroad and use Front of House Contracted Cleaners.
But I keep them posted with each guests reviews, so they can see if there game needs to be improved.
Best of luck with your new venture.
mmjames (not Mm)
Thank you all for sharing your ideas. At Yellow Wood, I get in touch with the client from the moment of their booking made. I advise them on our weather conditions here, as our area is mountainous and many people are not prepared for wet, rainy weather in South Africa at any time of the year.
I also ask if there are any special requests.
Lovely Forum Thank you.
The above ideas are great. Its all about making guests and their stay feel special.
We give a complimentary bottle of bubbly to guests staying in the Posh Room, have lots of local info including maps available and talk with guests about alternative routes up and down the coast and local attractions.
I am currently building a spa room and a massage room, to expand the services we offer, encouraging guests to stay longer.
We also have a licence to sell alcohol. Oddly, where we are in NSW, Australia, there is a B&B licence and get this... its free! I still cant believe it.
thank you all for the great feedback, it is very helpful and will tell you which one works best,
Well I personally think the room size, furniture, AC, Heating, Mini-Bar in each room, along with many little things, such as Shampoo, Conditioner, Quality Hand Soap, Air-Fresheners in each room, in addition to the welcome tray, as we call it, comes with nestle coffee-yellow and green tea-Digestive Cookies, Drinking Water & Quality Towels. Give the guest(s) what makes them feel at home away from home, is our key to our success.
The location is somewhat of impotence, we happen to be close to many world attractions such as grotto of Jetta, one of the worlds 7th wonders, and the sightseeing programs that are tailored to the guest who seeks such adventures vacation in Lebanon.
Most of our guests like to stay at the residence to enjoy the use of our BBQ area with a large gazebo/entertainment area with a karaoke-system-40" LED TV and a large outside kitchenette by the nicely landscaped garden, we have set up outside furniture in front of each rooms terrace for their privacy.
Success comes when you invest in your business, most importantly one must be people friendly, well if you like people and pleasant in your communications, they will definitely appreciate you and gives you thumbs up for their next vacation. (Give them a time to remember you with)
Pastor George Afif Boujaoude
Garden Master Bedroom Suites
Adonis, Mount Lebanon, Near Jounieh Bay Area.
Great, how all of you have own ideas about making guests stay special!We, as a small 2 season hotel with 99% overnighters from all over the world (most from Europe) have the main goal to make every stay easy, from the check in to the payment at the end. It's helpfull to speak 5 languages too.
Georgeboujaoude it sounds like you have a winning formula
It's a great idea to buy a Guest with special gifts and a bottle of wine, but sometimes it can be so difficult to cost all of this in to the Business Model when competing with other properties, not easy when your potential Guest has such a varied choice in the same area.
Keith Spence ApartmentsWales here in the UK