What are the penalties for cancelling on a guest?
Hi, I have been trying, recently, to take advantage of the myriad of possibilities offered by the booking.com calendar - notably, setting different prices and minimum durations of stay. Of course, I immediately, somehow, messed up on both counts. I thought I had a three-night minimum on each of our three gîtes in the Loire Valley, and I had low, medium and high season prices. Somehow, I got a reservation for one night at low season prices - it won't cover the cost of the cleaning - and I must have missed one month, because I got a ten night reservation at low season prices for July of 2019 - the most sought-after period for our location!
I have, as far as I can tell, fixed all lacunae on my calendars, and I will honor these two reservations - the cost of good relations - but it did make me wonder what the penalties are, at booking.com, for an owner cancelling on a guest? For example, this reservation made for 9 months hence was made an hour ago - do I have any grace time to cancel on the guest without repercussions? What, exactly, would be the repercussions for cancelling? Are there fines? A loss of visibility on the site?
Thanks for your expertise.