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Wifi didn't connect with guests business laptop

Hi everyone. I have been running a successful 1bedroom bed and breakfast for two years. My standard Wifi signal has always been rated at the top and my guests never had an issue. 

A few days ago, a business man stayed and couldn't connect with his laptop. We figured it was something to do with his security settings. He mentioned he had come across this problem before but bigger establishments seem to not have that hindrance.

I need to know what I need to do as I  would like to attract more business guests and certainly not risk getting  a lower review score. Many thanks, Birgit

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