worst, rude and very slow customer service from booking.com Philippines for partners
I sent a request via extranet for modification of guest reservation as their plans was change from 11 days to 3 days. More than 24 hours no update and I am stuck with a room close and my guest reservation is getting closer to check out date and I cannot get the room booked as it is block, so I mark it as no show to make the room available already. Then an agent called after 2 hours from my cancellation. First call, no answer. Second call, she answered slow and then she was also talking to someone else, a colleague or something while I was on line with her, so I naturally hang up as it was very rude. Then she called again, asking why I mark it as a no show and when I explained that it's been more than 24 hours and I am at the losing end not knowing when they will take actions, she just told me rudely that it's not even end of their modification requested. I got offended and ask for supervisor and she refuse, four times and when I ask her for her name again, she was very rude about giving it so I finally give up. First of all, it should not take 24 hours for this kind of issue, as this is crucial to our business as partners. regardless of what happens, booking is getting paid but not us when are rooms are left vacant because of booking mishaps. Second, as this is a business to business service, booking.com should not hire this kind of customer service people. Your employees that deals with the business owner and property management should be more knowledgeable, works faster and customer oriented. This is very disappointing. Airbnb and Expedia are never like this to their partners.