We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Wrong check in information sent to guests

A guest recently phoned me when she was trying to get access to the property- she said that she had been sent information about checking in and she had been given a code for the door , the reason she called was because the code wasn't working.  She told me the code she had been given- this was an old code which is no longer in use.  I cant find the section on the website where I can update the code so that this wrong code is not being sent to people?

1 Replies





Extranet > policies > key collection section

9 months ago