Hospitality and guests

Discuss guest reviews, dealing with cancellations, and everything else guest related.

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1

Payment under process

Its been 3 weeks and my payment js under process and i am not reciving any bookingmy business is lossing profit pls help us to make our property open
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1

Review

We had a guest trash our place and we reported them but their retaliatory review remains. They caused thousands dollars of damage and police was called to evict them. We can not realist our property
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1

Fake reservations

Hello, I have been trying to get help about fake reservations for about 2 months. But booking.com did not provide me with any solution other than ready-made template messages. I am receiving fake
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1

Cancellation fee

After guests reserved their rooms has passed one day (24 hours passed) then the reservation can not be revoked. In case the guest cancelled after a day, Penalty is applicable 50% of the total booking

About Hospitality and guests


Discuss guest reviews, dealing with cancellations, and everything else guest related.