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Amending a booking

Hi, I need to change the number of guests for an upcoming booking, is this possible? I've read a variety of help articles and it seems I can only change the dates for a booking or cancel a booking. Also, are there fees charged by booking.com to either the property owner and/or the guest to change the total cost of a booking? Thanks.


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Ivana - Commun… 1 year ago

Good afternoon Sarah,

in order to make changes to the amount of guests and the total price, please get in touch with our friendly partner support team. They'll be able to assist you with your query. 

You can do so by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app

We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages

Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.

All the Best

Ivana