Cancellation of booking due to renovations
We are currently renovating our property and have blocked bookings across all the booking sites.
Somehow a booking came through (3662406681).
I have spoken to the guest and they are 100% with the cancelation from our side.
The only problem is that due to the cancelation policies - they are worried about the cancelation fee.
We would like to waive the fee - guest will book again with us through bookings.com in the near future.
Please would you assist/advise.
(Grace of Blaauwberg)
Mobile: 061 903 0104