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Cancellation of booking due to renovations

Good evening

We are currently renovating our property and have blocked bookings across all the booking sites.

Somehow a booking came through (3662406681).

 

I have spoken to the guest and they are 100% with the cancelation from our side.

The only problem is that due to the cancelation policies - they are worried about the cancelation fee.

We would like to waive the fee - guest will book again with us through bookings.com in the near future.

 

Please would you assist/advise.

 

Kind regards

 

Levin Slabbert

(Grace of Blaauwberg)

Mobile: 061 903 0104