Trying to set up the damage programme; have seen some reports on social media that have got us a bit concerned.
However in setting it up it looks like the maximum of £200 is chargeable. This would be fine if we were charging for the odd broken bowl or plate, (Which we do not charge for) but what happens if more substantial damage is done. We have seen instances online of 5 bed houses having every set of linen being damaged. The cost to us of such damage would be far in excess of £200?