Damages & Reviews
My first guests at a Penthouse apartment have just checked out and when they checked out they left the keys and sent me a text saying they had a wonderful stay and that the electric window shutter was making a weard noise.
When I arrived the apartment I saw the electric shutter had been forced and completely broken.
It cost me 120€ to fix.
In the meantime the guests have still not posted a review as they are smart enough to understand I will charge them for the damage and will then use the review as a revenge for something that they broke.
Of course it will be my very first review and I don't want to receive a BAD review for requesting money for something they broke.
What should I do or what can I do about this?
If I request the damage payment they will almost definitely write a very unfair bad review....