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B.

Get inspired by our Traveller Review Award winners

Hi everyone,

I hope that your year is off to a wonderful start! To give you some inspiration for the year ahead, I’ve rounded up interviews with a few of our Traveller Review Awards 2024 winners that appear in Click. Magazine: 

   1. Hotel Maalot Roma – discover how to recruit a rockstar team and empower them to create incredible guest experiences. 

   2. White Lilac B&B – find out how sustainability can help you build community connections and get repeat guests.

   3. Rosapetra SPA Resort – learn about combining five-star facilities with a family friendly atmosphere for a unique, welcoming experience.

With that inspiration in mind, I’d love to hear your dos and don’ts for creating exceptional guest experiences. Please share your top tips in the comments below! 


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Marek Krajecki 2 months ago

Huge congratulations to all hosts that are creating exceptional guest experiences. Well done.

 

To consistently provide exceptional guest experiences as a host on Booking.com, there are several specific actions you can take. Here's a detailed guide to help you create memorable and outstanding experiences for your guests:

1. Create a Welcoming Atmosphere

  • Ensure your property is clean, well-maintained, and accurately represented in your listings.
  • Provide a warm welcome to your guests upon arrival, offering refreshments and a quick tour of the property.

2. Tailored Communication

  • Communicate promptly and clearly with guests before, during, and after their stay to address any questions or concerns they may have.
  • Personalize your messages by addressing guests by their names and providing specific information about their stay.

3. Anticipate and Exceed Guest Needs

  • Pay attention to details such as offering extra amenities like toiletries, slippers, or local treats.
  • Anticipate common needs such as Wi-Fi access, local area information, and transportation options and provide relevant information proactively.

4. Offer Local Insights and Recommendations

  • Provide guests with insider tips on local attractions, restaurants, and activities to help them make the most of their stay.
  • Consider creating a guidebook or welcome packet with personalized recommendations for your guests.

5. Personalized Experiences

  • Tailor the experience to the preferences of your guests, such as offering breakfast options for dietary restrictions or arranging special celebrations for occasions like birthdays or anniversaries.

6. Prompt Issue Resolution

  • Be responsive to any issues or concerns raised by guests during their stay and strive to resolve them promptly and effectively.

7. Solicit Feedback and Act On It

  • Encourage guests to provide feedback on their stay and use that feedback to continuously improve the guest experience.
  • Act on constructive feedback to make tangible improvements to your property and services.

8. Foster a Lasting Impression

  • Leave a small token of appreciation or a handwritten note for guests upon their departure to leave a lasting positive impression.

9. Professional Photography

  • Ensure that your property photos are professional, accurately representing the property's features and amenities to set the right expectations for potential guests.

10. Offer Special Packages or Experiences

  • Consider offering special packages or experiences such as guided tours, cooking classes, or wellness activities to enhance the overall guest experience.

By implementing these actions, you can consistently provide exceptional guest experiences and stand out as a host on Booking.com. Remember, creating memorable experiences often lies in the thoughtful details and personalized touch you bring to your guests' stay.