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1

guest review

sometimes the guests' reviews are unfair it often depends on their mood. One of my guests wrote me a very low point because the taxi driver took unreasonable amount from her. so, I think if we (hosts) can prove that everything was as it was advertised, booking has to take the review from the page.    


g
5
Guido Kück 3 months ago

Dear other host

 

We had the same issue. Guest never showed up, never experienced our property but left a "1" rating.

 

Like you, we and many other have the same issues with BDC and we are very unhappy with the rating system offerered by BDC.

 

Since we are collecting the many compliants that does exist with regard to the rating system and reviews, I suggest to post your problem under the following link.

 

https://partner.booking.com/en-gb/community/hospitality-and-guests/how-remove-unfair-and-dishonest-review

 

Together perhaps we can change something.I had the luck that my issue about a bad review was solved by deleting it only because of involving the upper management. With all this complaint will try to.escalate again to find a solution for the whole community.

 

Thanks a lot for your support.