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How to tackle no-show scenarios

Hello everyone!

We understand that when a reservation becomes a no-show, it’s less than ideal. As well as being frustrating, it can be costly and affect your bottom line. Unfortunately, this does happen from time to time. 

Although sometimes unavoidable, it’s crucial to know how best to handle no-show scenarios as and when they occur. Learn how to keep track of no-shows and how to report them here

Do you have any tips for how other partners can reduce the risk of no-shows? Share some advice in the comments section below! 


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Syed Zain abbas 1 year ago

Hello, didem community manager. I receiving a lot of booking from Afghani guests. But they aren't coming. And they refused to give their number for link up. Please advise me how I can tackle it. Thanks 

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Didem - Commun… 1 year ago

 

Hi @Syed Zain abbas ,

 

Thank you for sharing in the Community. I'm sorry to hear this is happening. 

 

Have you set cancellation policies?

 

Would you like to take a look at this policies article and see if any of those could be helpful to address this situation?

 

I'd also like to consult our community ambassadors for you. @Olga ZamanovaJason MulliganArna BergenAleksandra Tregubova, do you maybe have additional advice for Syed?

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Catherine Ferguson 1 year ago

Hello 

I get many fake bookings and it is very frustrating, 

Do you know a department within booking.com where I could send the list of all the fake bookings I get every month?

I think investigations should be made by the platorm about those fake bookings and the identity of people making fake booking should be known of booking.com management.

How to escalate this information?

Thank you

Catherine

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Didem - Commun… 1 year ago

 

Hi @Catherine Ferguson ,

 

Thank you for sharing about this important topic. 

 

I'm forwarding your feedback from my side. I'd also like to make a gentle suggestion that you share this feedback with our support team please if you'd like to (with a message via your extranet inbox) and ask them if they could forward it to the relevant team, as well. 

 

Thank you so much!

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Isle of Wight … 1 year ago

Prevent no-shows by taking payment at the time of booking (just the same as on any other booking channel) and making all bookings non-refundable. It works.

Every host/partner can do this. If you do it, it stops the no-shows. If you don't do it, you get no-shows. It is that simple.

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Catherine Ferguson 1 year ago

Since 2022, new listings cannot get payment at the time of booking right away. A new establishment listed in 2022 must wait for a number of reservations (how many , I never got a clear answer ), or approximately 6 moths on booking.com to be eligible to get payments  at the time of booking . Even after 6 months and more than 100 stays I still had to call and send many messages to get the platform to send me the ‘invitation ‘ to change my payment status . It’s was that simple :)

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Isle of Wight … 1 year ago

If one booking channel doesn't provide the services or facilities you need, switch to another that does. Airbnb, VRBO, TripAdvisor etc etc etc.

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Sarah Mckinney 1 year ago

I am not allowed to require pre payments so are there other ways to prevent no shows or get paid if they don't show and don't cancel?

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Didem - Commun… 1 year ago

 

Hi @Sarah Mckinney ,

 

Thanks so much for asking this in the community.

 

I'm not sure if this is what you're looking for, but I'd like to share about the Smart Flex Reservations programme with you in case it's useful. 

 

This post explains how it works. You'll read the below information there:

 

"If a guest cancels, we’ll immediately look for replacement guests to refill the room. If we can’t find a replacement, we’ll compensate you."

 

I hope this helps you a bit! Let me know please if I can help with anything else. 

 

Have a nice day ahead!

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Isle of Wight … 1 year ago

"If we can’t find a replacement, we’ll compensate you."

That is not correct though Didem. It's only correct when we have no minimum stays, in which case, BDC might replace a 7 night stay with a 3 night stay and we get 4 nights unpaid. Or worse, if we have a minimum 7 night stay, BDC will say "your restrictions prevented us finding a replacement guest so we are not compensating you".

This has happened. Not just to us, but to many others.

You need to be properly honest with hosts/partners. BDC *might* find a replacement, but might not. Any replacement found may be for fewer nights than the minimum stays. It might be that when we have a 7 night minimum stay, a replacement might be found that covers 2 nights before and 1 night into a period, leaving 6 nights empty in the 7 night minimum stay, and then BDC say "no chance, hard luck".