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I need to cancel a booking

 I need to cancel booking no 3661105747 as our water is frozen 


Profile picture for user anthea.barbadosholidaysltd.co.uk a
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Anthea 1 year ago

Hi Sean,

You have to contact Booking.com directly on the phone to speak to a representative and make the cancellation.  The number is 17879452648.  Have your property ID ready and the booking number of your guest.  If you are a guest, call the same number and have your booking number ready.  Same process.  Good luck

Anthea

 

Profile picture for user Ivana Breig i
B.
Ivana - Commun… 1 year ago

Good afternoon Sean,

in addition to the information Anthea has kindly provided, please find also additional information in regards to requesting cancellation via the Extranet (if requested by a guest / or to prompt a CXL request):

If a guest wants to cancel a reservation, it’s easy to for you to request this in the extranet. Just follow these steps:

  1. Go to the 'Reservations' tab.
  2. Click on the relevant guest name or reservation number.
  3. Select 'Request to cancel reservation' on the right-hand side of the page.
  4. Both you and the guest will receive a confirmation email that the reservation has been cancelled.

This article here provides more insight about this process.

All the Best,

Ivana