Reservation cancellation

Good day,

I have a reservation that I want to cancel and have informed the guest. I am requesting to cancel due to the incorrect rate the guest booked. My apartment online is new and before I could amend my rates this guest had booked. I want to cancel and her monies paid given back.

how do I go about this?





Profile picture for user Ivana Breig i
Ivana - Commun… 1 year ago

Hello Zanele,

Thank you for your message. 

If a guest wants to cancel a reservation, it’s easy to for you to request this in the extranet. Just follow these steps:

  1. Go to the 'Reservations' tab.
  2. Click on the relevant guest name or reservation number.
  3. Select 'Request to cancel reservation' on the right-hand side of the page.
  4. Both you and the guest will receive a confirmation email that the reservation has been cancelled.

This article here provides more insight about this process.

All the Best