Stranger answered to my guests from my account.

Last night my guest texted me about some issues. This morning I woke up and found an answer from me to my costumers. Access to my booking account has my husband and me. None of us did answer or replied that time. So as I know that Booking managers have an access to see all the conversations, my question is who could do this?! I work with other platform as Airbnb but I never had any surprises like that. 

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Evana - Commun… 1 year ago

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options. They will be able to share with you who has access to your account and perhaps give insight into who sent that message.