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Bev

1st Booking received. Can I send guest a booking form to complete?

Hi All

Newby here who has just got her first booking.

On all the other platforms I use I get the guests direct email so I can send them a booking form that I need them to complete - for flight details, arrival time, address (which I get via booking.com) etc.

Is there anyway to send a booking form to a guest via the platform?
What happens if I send an email direct to the guest using name@guest.booking.com with the form attached? Will it get through to them?

I also specified in Policies that the guest needed to have a verified phone number to book and he hasn't provided one.

Any help you can provide would be greatly appreciated - sorry for the newby questions.

Cheers

Bev

4 Replies
100 Views

7
Thuild - Your …

Dear Bev,

You can send e-mail directly to the one you see linked to the reservation. They will get it on the e-mail with which they have registered their BDC account (some might not read those e-mails, because they use it for spam).

The phone number thing can be set up in 2 places in BDC:

You can find both under Policies.

Best regards,

Zsolt - www.thuild.com

2 years ago
1
Bev

Zsolt -Thanks for the info re email.

I have set the phone requirement in both places on the Polices.

According to BDC I would not be able to see the phone number until 14 days before arrival.

2 years ago
8
Leandri Klopper

Hi Bev,

According to who you would not be able to see the number? That doesn't sound like something Booking.com would implement as they know communication is a Key aspect in making a successful reservation and good holiday experience.

Hope to hear from you again!

(You don't have to give a name, just advise if it was Booking.com who told you?)

2 years ago
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Bev

I don't remember his name anyway, but it was someone on the Partner support Team at BDC. Called UK support number

2 years ago