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5 Questions all new partners will ask in the first few months 

Hello Community Members!

My name is Kavina and I’m one of the Account Advisors who shares advice on making the most of your listing on Booking.com. I’m an Account Executive in our New Zealand team and am really passionate about setting up our partners for commercial success!

Here are 5 common questions that New Partners would frequently ask! I’m sure we can all agree that setting up your listing is just the first step and it takes some time getting familiarized with procedures. I hope this will benefit you in a way or another.

  1. How do I change or reset password?

Did you just forget your password? Are you frustrated with the failed log-in attempts? Or are you thinking to grant access rights to a Manager or colleague? In this day and age, privacy and security is important and rule #1: Be aware on how to change or reset your login details

  1. Why are some of my photos not showing up?

Have you recently added photos but they are not showing up on your page? Or are you wondering why your photos are blurry? Are you thinking of bulk upload? Photos are really important in captivating the attention of Guests. Make sure you follow these guidelines to be on top of your game.

  1. What is the commission I pay to Booking.com and when do I pay it?

Are you trying to figure out how much commission you pay? Perhaps its end of Financial Year and you’re trying to consolidate your accounts? Are you wondering how to pay your invoices? Whether you’re good in math or not, crunch the number now by finding out more information here.

  1. How to report No-Shows or cancellations?

Are you wondering what to do because your guests did not show up or cancelled on the booking? Worried that you’ll be charged commission even though you did not receive payment from guests? No-shows and cancellations are no stranger to Partners so be sure that you're following the right steps to avoid being charged commission!

  1. How to contact Booking.com?

Last but not least, are you trying to speak with a human? Perhaps you’re facing issues with your extranet, guest reservations, connectivity and you want to find out more? Here’s how and be sure you save it somewhere!



nice , fair play.


and a quick short visual guide for contacting support here:


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Carlotta Nelson

I would like to know why Booking.Com takes so long to approve a property.  I have been waiting for a month now for my property to go live and I'm very frustrated as I'm not getting an answer despite me uploading a video of the location.

My property is located in the UK.

A very frustrated partner!!



Sarah Hargreaves

My property went live, I received 5 bookings within 48 hours but now am waiting for a verification code before I can get anymore bookings or get paid the revenue owed from these bookings. If this was explained before I signed up I may not have!!

Very frustrating indeed

Hilary Anderson

Thank for this but my partner account doesn't look like this. I don't have an Inbox so therefore cannot submit my question. Any idea why I would have very limited features on a new partner account?

Jean pierre TI…

what a pity booking is my worst nightmare. A client booked for next year when I hadn't been paying attention and the default price was imposed. Unable to cancel, although the customer can do so up to 24 hours. Impossible to contact Booking, no link or links that go around endlessly. A stupid catch. As a result, I completely cross BOOKING from my list as a guest or as a client. I think that AIRBNB and the others are altar boys before booking so as not to protect the guests a minimum and consider them as slaves. The return to slavery is: BOOKING.

Hans Damen

Hi Kavina,

Thanks for the advice. You missed the most important one: 

How on earth do you get your property verified. We have  now been trying for months to do this. It seems impossible to do this. 

We get lots of sympathy from BdC staff via messaging and telephone. Loads of promises that it will be arranged in 2/4/7/14 days. Please bear with us. etc. etc.. But no solutions. 

What is the magic trick to get verified?


Sam Dingley

hello can you tell me how booking.com get away with being money laundering thieves????? I had a VCC card upload in July with a zero balance and I have been fighting everyday with the non existent finance department and the *** in the customer service dept that read from scripts and wont help! its disgusting and I would advise anyone STAY AWAY FROM BOOKING.COM