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5 Questions all new partners will ask in the first few months 

Hello Community Members!

My name is Kavina and I’m one of the Account Advisors who shares advice on making the most of your listing on I’m an Account Executive in our New Zealand team and am really passionate about setting up our partners for commercial success!

Here are 5 common questions that New Partners would frequently ask! I’m sure we can all agree that setting up your listing is just the first step and it takes some time getting familiarized with procedures. I hope this will benefit you in a way or another.

  1. How do I change or reset password?

Did you just forget your password? Are you frustrated with the failed log-in attempts? Or are you thinking to grant access rights to a Manager or colleague? In this day and age, privacy and security is important and rule #1: Be aware on how to change or reset your login details

  1. Why are some of my photos not showing up?

Have you recently added photos but they are not showing up on your page? Or are you wondering why your photos are blurry? Are you thinking of bulk upload? Photos are really important in captivating the attention of Guests. Make sure you follow these guidelines to be on top of your game.

  1. What is the commission I pay to and when do I pay it?

Are you trying to figure out how much commission you pay? Perhaps its end of Financial Year and you’re trying to consolidate your accounts? Are you wondering how to pay your invoices? Whether you’re good in math or not, crunch the number now by finding out more information here.

  1. How to report No-Shows or cancellations?

Are you wondering what to do because your guests did not show up or cancelled on the booking? Worried that you’ll be charged commission even though you did not receive payment from guests? No-shows and cancellations are no stranger to Partners so be sure that you're following the right steps to avoid being charged commission!

  1. How to contact

Last but not least, are you trying to speak with a human? Perhaps you’re facing issues with your extranet, guest reservations, connectivity and you want to find out more? Here’s how and be sure you save it somewhere!



nice , fair play.


and a quick short visual guide for contacting support here:


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox