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1

About a cancelled reservation

Hello,

I am a new host on this platform and yesterday (20.04.2021) i had a person who made a reservation (number **).

Booking cancelled her reservation but i was called from a person that works at booking, from number +***, hour:13:24 who noticed me that reservation number*** was cancelled by mistake.

She asked me to make unavailable for booking that day when the reservation was supposed to happen and to let *** book because i will receive the price she payed.

Although i did what i was asked because i was assured that it was a non-refundable reservation, on my reservation list appears 0 price, and 1,78 RON commission.

It is normal or what should i do ?


11
BrookAve

 

Not normal phone support

 

 


REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Tica Alexandru…

Thank you for information. I’ve posted here by mistake. I thaught that i am writing to booking directly.