We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

about cancelling a reservation. two month ahead. overbooked.

l need to cancel a reservation in two month ahead, due to an overbooked.

1 Replies
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10
BrookAve

 

Hi Rebecca Aidoo

So since its more than 48 hours away, you just message them , and say :

 

Overbooked, system should not have allowed it, it happens on occasion but I must cancel this booking, and happy to help with booking other dates. The system will send a notification shortly, with a link to click on to confirm. This will then refund any prepayment made to BdC on checkout.

 


then on the same reservation details page where you can message them from :

 

  • on right pane click request cancelation,
  • choose option 2
  • notification with accept/confirm link sent to Guest.
  • wait for guest to do so , and then status updates to canceled.

 

Now if they come back asking for new dates to be confirmed, you can deal with them directly, if need be.

 

Kind Regards

+1
30 days ago