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About my extranet access

Hi,

Firstly, sorry about my broken English. I have an otel name is Kayi Apart Otel, i can access in my phone but i can't in my computer. When try access in my computer, it(booking.com) says 'verification method'. And when i select via text message, nothing receive message. I can't reach by phone any offical man. Please contact me, and he able to talk Turkish.