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Acceptance of bookings

I am new to Booking.com and I am trying to establish whether I can reject bookings or whether guests can instantly book without me deciding whether I wish to accept the booking or not. I can't find anything in the discussion pages. Can you please let me know?

1 Replies
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BrookAve

 

 

Hi Julie Mills

 

 

Simple answer is yes they are auto accepted /confirmed by booking.com  site or their group of sites.

 

However, you can then contact the guest such as use the mssaging system to say

"Sorry due to X we cannot fullfill this booking request. I will invoke the cancellation procedure now . You will receive an email to confirm please do so."

 

Assuming they do then all good. However if they are cute enough and decide not to agree and not to accept the cancellation by Host, they can still turn up.

 

BDC in that last scenario will expect you to fulfil.

but if scenario one, the Guest agrees to cancel then your good.

 

 



Kind Regards

 

If you still want to talk to a BdC Support Advisor simply go to Inbox, Booking Messages, click on Contact Us.

 

Note:: adding your property link to your partner profile helps other partners help and advise you.

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

8 months ago