We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Account still not live

I had an email to say that my property has gone live but when I click on the link it tells me it still isn't!

2 Replies


Hello Property Gems Ltd! Thank you for posting in the Community. Do you still have this problem, because it seems that your property is open and available?

11 months ago
Property Gems Ltd

The account is now open but having one problem after the other. Calendars dont sync. Have tried to link several times but won't let me sync. Received a booking last night for a period when the apartment is not available. Although I contacted the guests immediately Booking.com wants to charge me!

I am close to giving up!

11 months ago