We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



account verification

hello, just joined booking.com and Ineed help. I download pulse app and cant verify me device, when i press to verify with phone number there is no message from booking.com  with 6 digit pin( the phone number is correct) when i press verify on extranet and try to receive phone call or mesaage again same problem, i cant receive please help

4 Replies

Community Admin

Dear tengo devidze, thank you for posting in the community!

Keep in mind that in order for the system to send you the SMS or to call you need to have the country code in front of your registered number. If this is not the case and you still cannot received the message, please try to add another phone number for the pin verification.

Best of Luck!

11 months ago
tengo devidze

Yes I have country code also, and I have problem receiving messages on another number also

11 months ago
Marcus Hacquebord

I am also having this problem and my phone number is correct, after all it has been approved. Now I am trying to add bank details and SMS/Phone Calls don't seem to arrive. Booking.com is also not very keen in responding emails send to them in regards to this. How am I supposed to run my business if they are holding my money with NO good reason?

10 months ago