We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Account Verification - problems with submition

I have just joined booking.com and have such strange problem. I want to fill all information needed in additional "Account Verification" . but it does not make me complete it. I am pushing " submit  for verification" but it does not give me any response. There is no error , all filled are filled, nothing wrong, just does not give me access to the next page or approval


2 Replies


What browser are you using and operating system?

I would first suggest you press ctrl-home buttons on your keyboard to go to the top of the page and then press TAB to go through each of the inputs as there is something that is stopping the verification process but not sending out an error. If that does not work, clear the browser caches and then eventually try a different browser (eg. if you are using a mac try a pc!)

1 year ago

I am having this same issue. Neither of those two suggestions fixed the problem. I am using Chrome on Windows 10.

I can't use my account if I can't submit the verification page. What now??

1 year ago