We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Additional charges

Hi everyone, 

I have a linen charge of $10 per person per stay, which is not included in the booking price, is there any way that BDC can work out the extra charges (based on the numbers booked) and show the guests this amount. I've just lost a booking because I added extra prices onto the original price and I don't think the guest was impressed - although it does state extra charges in the description so she should be aware of this. Anyway, it does seem inconvenient as airbnb does this for you and adds all the charges beforehand and quotes to the customer so they know how much they have to pay when they book.

Thanks in advance for any tips/help,

Susan

 

+1
8 Replies
2468 Views

8
pibomarco

Create a base rate with linen included, and extra charge for each person above.
For example 2 persons 50€, 3 persons 60€, 4 persons 70€,... (with linen included).
Not everyone are reading the descriptions and fine prints. Noone is impressed by the extra charges. Linen should be included.

2 years ago
1
Mrs Yvonne Amo…

How do I set this up? I have tried but not getting the result i need, please help

 

+1
1 year ago
8
pibomarco

You mean how to set additonal charge for extra persons? I think in the calendar.. I was not able because I use Channel Manager. So I needed to contact booking.com and they activated this feature in my behalf. 

1 year ago
1
Sublim3e

Hi yes I do have a base rate which is displayed on the website

2 years ago
1
Sublim3e

I can include the linen in the price but will have to increase the nightly rate.. I guess that would be my only option is BDC does not have this function.

2 years ago
8
Leandri Klopper

Hi there,

Yes, Booking.com has added that feature specifically for such cases where people don't read the fine print. Just make sure it's still in the fine print though. And when you do contact the client after they booked, just advise them again.

I'm sure this will work though!

Best of luck.

+1
2 years ago
1
Sublim3e

Thanks Leandri. That is what I did the guest choose not to book after I told them the final price.

+1
2 years ago
8
Leandri Klopper

Hello again,

I see. So it's a bit difficult to anticipate how the guests will react. Then it'd be best to ensure they add it when they make the booking, I think it might be because some guests don't like surprise excess expenses.

Best of luck!

+1
2 years ago