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Additional important details to add to my listing

Hi, I've just added 2 self-catering properties and there are a few details/conditions that I have been unable to include or I believe I have entered correctly and the listing has come out incorrect. I would ideally like to communicate with someone at B.com directly about this but I cannot find an email address or phone number - so that's the first issue! 

1 - our change-over day for June, July & August must be set at Saturday.

2 - the private pool for our 6 bed property is heated - I can't see how to add this detail

3 - our security deposit for our 6 bed property should be EUR1,000 and for the 3 bed property, it should be EUR350 - I have only been able to set a sum of EUR500

4 - also re security deposits - the listing says that we will only accept these in cash and that cash will be returned after inspection - although cash payment is possible we would prefer a bank transfer or cheque - however a full inspection cannot be undertaken before the guests leave and we would undertake to return the deposit less any damage costs within 7 days by cheque or bank transfer.

5 - where I have selected "superking" for the bed size, the listing has come out as showing multiple sizes of beds.

Any help would be very much appreciated!

Liz


11
BrookAve

 

Hi Elizabeth

 

  1. Contacting BdC Partner Support , see 3 options below in my signature  
  2. Change over Day - 
    1. Calendar restriction fields, some are not enabled by default .
    2. No Arrival , No Departures
    3. request them to be enabled  
  3. Tips & Tricks for availability setup
    1. review my digest on all related things here :Managing Availability by BrookAve ,  this includes how to set advanced restrictions and check in /out days.
    2. Bulk edit tool can be used to set the No Arrivals , No Departures for date range and day of the week  
  4. Deposit
    1. Yes I think I have seen this before system max allowed is 500
      1. You may need to just add it to the fine print;
      2. the auto message template for new reservations;
      3. a message template to reminding guest to prepay and how; 
      4. add a photo with text - 'Deposit EUR1000'  
      5. deposit payment methods add also , but make sure to use something that can do both near-instant payment, and at least 24h minimum.  
      6. Guest failure to pay within the default 24hm allows you to self service - Request Cancel ( option 1) on the reservation details page.  
  5. Room Details / Property Layout configuration
    1. not sure sure but since you say you sleected it, contact partner support to review .

 

 

 

 

 


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