Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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Answering questions

I get nearly all my business from airbnb at the moment and am trying to build and start on I've been on the platform a while but never had an actual reservation.  I've recently received questions from potential guests in my inbox, some of which are specifically asking for discounts on advertised rates for stays of a month or two. I do not want to reply to these to be viewed by the public. Is there a way for guests to communicate privately with hosts prior to booking? Thankyou



simply no so just be clever about what you reply with.


Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox