As an apartment, Booking.com treats me like a loser
I am really having a terrible experience with Booking.com. The strange and revealing thing is I have 2 properties, one is a 12 room hotel and it has a ton of guests and is top ranked on booking, so I recently added a private apartment.
When I registered the hotel I discovered that for some reason the automatic zip code puts the hotel in a wrong city. I called them up (actually they call me a bunch of times to help me set up and get started!!) and in a few hours it was fixed. I was truly impressed and it was my first experience as a partner!
Now I have the apartment in the same city and the same zip code. No one called me to help me set up. I wrote them 5 times! (all archived and registered in the admin mailbox) and they always say they are forwarding the problem to a specialist. Its been 13 days now, my listing doesn't even show up in the correct city, and they just don't give a ***.
To make things worst, because these apartments to compete with Airbnb are a new thing, they are not sure how to manage them. For example, I did not realize that the apartment was automatically bookable up to 1 year in advance. So the only booking I got was for a 2 night stay during the city festival in 11 months at a ridiculous price.
I called booking up and they said they cannot cancel this reservation and that I must honor it. Two things: 1) airbnb does only 3 months in the future bookings as default (makes sense) 2) its a private apartment, I have no idea where I will be in 1 year!
Right now, I've been open 2 weeks and the only reservation I have is for a 2 nighter in 11 months at an absurd price. Oh, and I'm still in te wrong city!!