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Bad review because of user error

HI 

Can anyone help me.  A guest gave me a good review but made a mistake with the buttons and gave me 3.5 out of 10 as an overall score.  I have spoken to him and he has apologise and said he meant to give me 9's.  He's contacted booking.com but the review is STILL there, I've also contacted them but have had no reply. 

Its so distressing when I am trying my hardest to provide a great service.

 

Joanne 


10
M Adamopoulou

Hi Joanne and welcome to the Community Partner.

Sorry to hear about your troubles...it has happened to me also...I can understand your disappointment .

Did you ask your support team to resend your guests new email so they can change their review???

My guests resend their review and it was changed...

Wish you all the best.

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Joanne Campbel…

HI, 

 

Thank you for your response.   COuld you please advise as to how I contact the support team. 

 

Many thanks 

 

Jo