Bad review because of user error
Can anyone help me. A guest gave me a good review but made a mistake with the buttons and gave me 3.5 out of 10 as an overall score. I have spoken to him and he has apologise and said he meant to give me 9's. He's contacted booking.com but the review is STILL there, I've also contacted them but have had no reply.
Its so distressing when I am trying my hardest to provide a great service.