We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Bad review because of user error


Can anyone help me.  A guest gave me a good review but made a mistake with the buttons and gave me 3.5 out of 10 as an overall score.  I have spoken to him and he has apologise and said he meant to give me 9's.  He's contacted booking.com but the review is STILL there, I've also contacted them but have had no reply. 

Its so distressing when I am trying my hardest to provide a great service.



3 Replies

M Adamopoulou

Hi Joanne and welcome to the Community Partner.

Sorry to hear about your troubles...it has happened to me also...I can understand your disappointment .

Did you ask your support team to resend your guests new email so they can change their review???

My guests resend their review and it was changed...

Wish you all the best.

1 year ago
Joanne Campbel…



Thank you for your response.   COuld you please advise as to how I contact the support team. 


Many thanks 



1 year ago