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Bank Account

Hi .. I cant put in my bank account. The verification that detected my location is unable to detect my property. My property ID ***, located in Tanjungpandan, Belitung, Indonesia. Im domisili in Singapore. And since few first bookings we are not able to clarified the credit card. 2-3 payment has gone through, and we already paid the commision to Booking.com, but we havent received any full payment since then. Can please help us on this. We tried to call but the line is always busy. 

My Bank Account : ***,

Account Name : *** 

Bank : PT Bank Central Asia TBK.

Please help me solve on this problem ASAP. Thanks.