1
Answered

Blocking of a new object by Booking.com

Hello!

 At the beginning of July 2021, I registered my object on booking.com. Everything was great and I received the first reservations of the object. But a week after the registration, on July 13, 2021, access to the object of placement was blocked by the booking.com with the reason of checking the location of the object.

 It have already 37 days been passed since the blocking. The object is not available for search and booking on the website. During this time, none of the booking.com employees tried to contact  me to check the information about my object.

 And this happens at the height of the season, in the middle of the summer!

I have communicated with booking.com employees several times by phone, I wrote on the website, but the situation is still not resolved. I am very upset about the current situation because I have always considered the booking.com to be the best resource in this area

I wanted to clarify is this  a common practice of booking.com to block all new objects for such a long time and can anyone advise how to unblock the object in this a situation?

Best redards,

Knyazev Dmitry

 


11
BrookAve

 

topic : ' new property listing, appears to be unable due to location verification'

 

ask for video verification method for location

 

 contact partner support, see below 3 methods

 

 


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

  • c
B.
Jarratt - Acco…

Hello Knyazev Dmitry, 

As per BrookeAve's advice above, please contact our support team as your property will need to complete a location verification.

You may have the option to request a verification code be sent out to you, if so this will be via the home tab in the extranet. If not, the Booking.com support team will be able to complete a verification with you using an alternative method, in order for you to get reopened for sale on the platform. 

Please be sure to request a location verification when you are speaking with the support team. 

Kind regards, 

Jarratt

 

1
Дмитрий Князев

Hi, Jarratt!

Thank you for your answer, but I have already contacted them several times by phone and letters, and they keep telling me that they will call back, but they never do. They have promised to conduct a check several times, but so far no one has contacted me on this issue.

I looked through the users chat and found that this is a common problem and the verification procedure can take up to several months. But I don't quite understand why there is a difficult to check the Object earlier if the video call takes only 10 minutes of time, but not a few months at all.

Frankly speaking I am disappointed with this attitude towards users from the booking.com support team.

May be you have any other ideas on how to speed up the verification process? I can send scans of all supporting documents and a certificate of ownership where the location of the object is indicated by  mail or e-mail  if this will help to speed up this process.

B.
Jarratt - Acco…

Hi again, when you log into the extranet, on the home tab do you have the option to request a verification code be sent to you by post?

 

On the assumption that you have access to the property (i.e. to receive post delivered to the address) you should be able to request a second verification code be mailed out to you, if the first didn't arrive. But it is important to be sure the address is correctly listed before doing so.

 

If you can't see the option to resend the verification letter, you can ask the support team for assistance. If there is a delay in verification calls currently, this might be the quickest way to get the location verified. 

 

Calling the support line will be the quickest and most effective means of a resolution, unfortunately I can't be of more assistance. 

 

Kind regards, 

Jarratt 

11
BrookAve

 

keep ringing and keeping hounding them until they do.