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Booking for 1person but they stayed with 2

We had a lastminute reservation for 1 person.

They arrived with two.

They have paid for 1 person.

In that case what can we do.

We have bed & breakfast Toezens 4201109 in Belgium.


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Jay 3 years ago

Very little, it would seem. I had a similar situation, although in my case a double room was booked for two persons and in the early hours they brought back a third person to share their room. I reported guests as a 'misconduct' to who have notified me that they can only request that the guest pay an additional amount the hotel specify.. they cannot enforce additional payment.

I guess in my case it's a question of being more vigilant, and in yours, ensuring they make payment prior to accommodation access. We learn through our errors.